FAQs
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Frequently Asked Questions
You can find estimated lead time during checkout, before you pay. There are slightly different lead times between machines, and you will be able to select between various shipping options the moment you've found the right one for you!
Once we've handed it off to the carrier, you will receive a tracking number.
Every build carries a standard 2-year warranty on parts and labor, with a lifetime guarantee on labor after that. Full terms are on our warranty page.
Contact us and we will make it right. Our customer service is 100 percent in-house and US-based: call us, and if we miss you we'll call back.
Unbox it upright, remove the interior packing foam, connect power and display to the graphics card, and power on. Windows is activated with drivers installed, so the first thing you install is a game.