Shipping Policy
Our Shipping Promise to You
We will make every effort to ship your machine within seven (7) to twelve (12) business days of your completed purchase.
Please note that we do not ship to PO boxes, nor do we offer local pickup. In an effort to prevent fraudulent purchases and comply with U.S. regulations and embargoes, we do not ship to freight forwarding addresses or to courier services.
Do we ship internationally?
No. We currently ship within the United States.
How do we ship?
Parcel. A signature is required on delivery for every order.
Holiday Schedule
We observe the following U.S. holidays as non-business days:
- New Year's Day
- Martin Luther King, Jr. Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Additional Information
We reserve the right to hold any order for a quality or security review. If your order is affected, you will be notified promptly.
Please inspect your machine on arrival. If there is any damage from transit, report it to us within seven (7) days of delivery with photos, and keep all packaging until the claim is resolved. Confirmed transit damage is our responsibility: we cover return shipping and the repair or replacement.
If a package is deemed "lost" or "stolen," it is up to the carrier to trace the package. We will not send out a replacement product until we receive verification from the carrier that the package is confirmed to be lost or stolen. All packages are required to be signed for by the recipient. If the carrier's delivery attempts fail because no one is available to sign and the package is returned to us, the order will be cancelled and treated as a return: a 15% restocking fee applies and the remainder is refunded to the original method of payment.
Once a package has been marked "shipped," the order may no longer be cancelled. The package must reach its final destination; the customer is then eligible for a return under our Refund Policy, return shipping is the customer's responsibility, and (depending on the return) a 15% restocking fee may be applied.
For further questions regarding shipping, please email us at support@helixtechmarket.com.