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HELIXTECH MARKET

Limited Warranty

This warranty applies to all Helix Tech Market computer systems, and may be updated from time to time in Helix Tech Market's sole and absolute discretion. Your purchase of a Helix Tech Market computer system signifies your acknowledgement and agreement to the terms of this Limited Warranty, as amended.

Overview

  • All new Helix Tech Market computer systems come with a 2-year hardware and labor warranty for the original purchaser, starting from the day of delivery, covering the machine as we originally configured it.
  • After year two, labor is free for life: for as long as Helix Tech Market operates, repairs carry no labor charge. The customer covers shipping both directions and the cost of any replacement parts.
  • Helix Tech Market offers repairs and replacements under this limited warranty, and shall have the option at its sole discretion to repair your system or replace it with an equivalent model.
  • This warranty is non-transferable, except only to the extent prohibited by applicable local law.

Warranty Terms

If your Helix Tech Market system is not operating in accordance with its published specifications, the system will be repaired or replaced at our expense during the first two years from delivery. During those two years, we also cover return shipping up to the value of your machine's build fee. After year two, you pay shipping both directions and the cost of any replacement parts; the labor remains free.

To exercise your warranty rights, you must first contact us as described under How to Make a Claim below. Any repaired or replaced system is warranted for the remainder of the original warranty period or 30 days, whichever is greater, or the period of time required by local statute.

Repairs are considered ineligible for warranty service if:

  • The system is no longer covered by this warranty or by consumer law
  • The issue you are reporting was caused by accidental damage or unauthorized modification
  • The issue you are reporting is caused by third-party software
  • The machine's original configuration has been changed

Obsolete or Discontinued Parts

If a component in your system is no longer available, we will repair or replace with a part of similar function and capacity, at our sole discretion.

Exclusions

This warranty does not cover problems or damages caused by, but not limited to:

  • Wear and tear associated with normal use, including fans and thermal paste past year two
  • Physical or liquid damage
  • Any modification, abuse, accident, misapplication, or unauthorized repair
  • Overclocking beyond the published specification
  • Connection to an improper power supply
  • Software problems and data loss
  • Any other cause which does not relate to a product defect in materials or workmanship

Except where prohibited by applicable law, any implied warranty on Helix Tech Market hardware products is expressly disclaimed.

Limitation of Liability

Except where prohibited by applicable law, Helix Tech Market shall not be liable for any special, incidental, indirect, or consequential damages whatsoever, including but not limited to loss of profits, revenue, or data (whether direct or indirect), or commercial loss from breach of any express or implied warranty.

Data Loss

As part of the repair or replacement process, software and data on your returned system may be reset to factory settings. Helix Tech Market is not responsible for any data loss and will not be responsible for restoration or reinstallation of any of your programs or data. Before shipping your system for service, we recommend you:

  • Back up all data and remove all confidential, proprietary, and personal information from the system.
  • Remove any drives or upgrades you added after purchase. We are not responsible for parts we did not install.

How to Make a Claim

Email support@helixtechmarket.com or call (404) 703-3424 with your order number and as many details about the issue as possible. A valid proof of purchase is required for processing.

Once we approve your warranty return, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions, including the return address. Do not return any products without prior authorization: products returned without prior authorization may be refused and returned to the sender at the sender's expense.

Ship your system in its original packaging or packaging we approve. We are not responsible for damage in transit caused by unapproved packaging. Do not include accessories; we are not responsible for accessories sent with a system. Clearly write your RMA number on the outside of the package.

Upon receipt, we will inspect the system, run diagnostics, and make a final determination on repair or replacement.