Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your machine to request a return.

To be eligible for a full refund, your machine must be unopened, in the same condition that you received it, and in its original packaging. An opened machine that you simply no longer want may still be returned within the same 30 days; it is subject to inspection when it arrives back to us, and a 15% restocking fee applies. You will also need the receipt or proof of purchase.

If your opened machine has a problem, it is covered by Our Warranty.

To start a return, contact us at support@helixtechmarket.com. If your return is accepted, we will send you instructions on how and where to send your package, including the return address. Return shipping is your responsibility unless the return is due to our error. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@helixtechmarket.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the machine is defective, damaged, or if you receive the wrong configuration. If it is our error, we pay all shipping and no restocking fee applies.

Cancellations

Cancellation after payment is not guaranteed. If you need to cancel, contact us as soon as possible at support@helixtechmarket.com or (404) 703-3424.

Exceptions / non-returnable items

Machines built to a custom specification (special orders) cannot be returned. Every custom build is extensively reviewed with the purchaser before delivery to make sure it is exactly what they want. Sale-priced machines are returnable like any other machine. Please get in touch if you have questions or concerns about your specific order.

Exchanges

The fastest way to ensure you get what you want is to return the machine you have, and once the return is accepted, make a separate purchase for the new one.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at support@helixtechmarket.com.